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Ticketing & Presenter Services Manager

Job Summary

This full-time fixed-term role requires flexibility in working hours, including evenings and weekends during peak periods. It suits an organised, confident communicator with arts industry experience and a strong understanding of event ticketing. Whilst this is a full-time role, a part-time job share arrangement might be considered for the right applicants.

The Ticketing & Presenter Services Manager is responsible for the delivery and management of all aspects of ticketing and selected presenter services for the Midsumma Festival. 

What you'll do

• Oversee ticketing for 220+ festival events across 100+ venues, including comp tickets and split ticketing allocations
• Build and manage ticketed events using Red61, ensuring a smooth user experience
• Liaise with producers and presenters to support event delivery and audience engagement
• Coordinate digital passes, and data collection from both ticketed and non-ticketed events
• Provide timely sales reports, event reconciliation, and support post-festival evaluation

What you'll bring

• Experience in managing ticketing systems for festivals, large or multi-venue events (Red61 experience highly regarded)
• Excellent written and verbal communication skills
• Strong time management and attention to detail
• A collaborative, flexible working style and ability to juggle competing priorities
• Commitment to equity, inclusion, and supporting LGBTQIA+ communities

Apply Now!

Please submit your CV and a cover letter detailing your relevant experience, addressing the position’s key criteria, and why you’re excited about this role to: [email protected].

For more details, download the full Ticketing and Presenter Services Manager PD

Community Engagement Manager

Job Summary

The Community Engagement Manager is a senior management role dedicated to enhancing community engagement and regional participation through programs associated with the Victoria’s Pride project, aligning with the objectives of the State Government of Victoria and Midsumma. The role entails comprehensive coordination of regional programming, including content development, project assessment, and ongoing support for artists and participants.

The Community Engagement Manager collaborates closely with the Victoria’s Pride Project & Program Manager, Production Manager, Midsumma Chief Executive, and Marketing & Communications Manager. The role requires nurturing relationships with community groups, stakeholders, artists, venues, media representatives, and government agencies.

Key Responsibilities

• Develop and implement strategies to engage a diverse range of community members, achieving state-wide program outcomes.
• Develop and maintain positive relationships with a wide range of community groups, stakeholders, artists, venues, media representatives, and government agencies
• Collaborate with the Victoria’s Pride Project & Program Manager to scope and evaluate regional content commissions and manage selected programs from conception to completion.
• Oversee the Regional Activation Program, issuing calls for expressions of interest, assessing projects, and allocating funding to initiatives connected to the Victoria’s Pride project.
• Liaise with local councils and community groups to maximise engagement and state-wide participation.
• Manage the allocated budget in consultation with the Victoria’s Pride Project & Program Manager and the Chief Executive.
• Monitor and evaluate stakeholder engagement and communication projects, providing recommendations for continuous improvement.
• Support the lead-up to the Victoria’s Pride Street Party in collaboration with the Victoria’s Pride Project team.
• Coordinate logistical and operational requirements for regional participation in the Victoria’s Pride Street Party.
• Adhere to all Midsumma Festival policies and procedures and strategic priorities.
• Record feedback and provide evaluation reporting for continuous improvement.
• Ensure diverse cultures and communities are represented within the Regional Activation Program.
• Track development, delivery, and acquittal of all projects, including contracts and invoices.
• Provide support and mentorship to first-time grant applicants.
• Collect and distribute key marketing materials, identifying projects with significant PR potential.
• Travel regionally when feasible to support project delivery and attend major Midsumma events.

Essential Criteria

• Demonstrated experience in community arts development or facilitation.
• Proven project management experience for large-scale events.
• Excellent communication skills (written and verbal).
• Strong attention to detail, accuracy, and ability to manage multiple tasks.
• Proficiency in MS Office and databases, with a willingness to learn new systems.
• A warm and engaging personality with respect for diverse communities, particularly LGBTQIA+ and DGS communities.

Desirable Skills

• Familiarity with the Victorian and national arts sector.
• Leadership experience in driving program results and relationship building.

Apply Now!

Please submit your CV and a cover letter detailing your relevant experience, addressing the position’s key criteria, and why you’re excited about this role to: [email protected].

For more details, download the full Community Engagement Manager PD

With a small core team working from the Midsumma Office in Melbourne's CBD all year round, we increase our team size with seasonal staff, summer placements, and volunteers from September to February each year. Head to About Midsumma to learn more about Midsumma Festival, our values, and the work we do.

Midsumma is an Equal Opportunity Employer that values diversity in the workplace. As such we encourage and support applications from people from diverse backgrounds for any jobs that might currently be available.

If you are interested in talking to us about employment or volunteer opportunities, please send a CV and cover letter outlining your interest to [email protected].

For information about volunteering opportunities, please see our Volunteer With Us page.